Frequently asked questions

We provide detailed installation instructions with every order. For professional installation, we recommend contacting a local handyman or curtain installation service in your area.

We offer multiple header styles including rod pocket, back tab, grommet, and pinch pleat. Each style creates a different look and hanging method. Details are available on each product page.

Browse our Blackout Curtains collection, featuring options with 95-100% light blocking. Most curtain styles (excluding sheers) can achieve complete blackout when paired with our blackout lining.

Lined curtains provide better insulation, light control, privacy, and longevity. They hang more beautifully and protect your fabric from sun damage. We offer blackout, thermal, and standard linings.

Care instructions vary by fabric. Most of our curtains can be machine washed on gentle cycle with cold water or dry cleaned. Specific care instructions are included with your order and listed on each product page.

Yes! We recommend ordering fabric samples to see the quality, color, and texture in person before committing to your custom order. Contact us at support@fossko.com to request samples.

Once your order ships, you'll receive a tracking number via email. Use this number to track your package through the carrier's website.

Custom curtains typically take 2-4 weeks to produce. Once completed, they ship within 1-2 business days, and you'll receive a shipping notification with tracking.

Contact us immediately at support@fossko.com with your order number and photos of any damage. We'll work with you to resolve it quickly, either through a replacement or refund.

Total timeline is typically 3-5 weeks from order placement: 2-4 weeks for production plus 3-7 business days for shipping. Rush production may be available — contact us for details.

Shipping costs vary based on order size and destination. You'll see the exact shipping cost at checkout before completing your purchase.

Orders can be canceled within 24 hours of purchase for a full refund. After that, orders enter production and cannot be canceled. For modifications, contact us within 24 hours.

Decide where your rod will mount, measure width and length, then choose your fullness level. See our full How to Measure guide for a complete step-by-step walkthrough.

Browse our collections, select your style, choose specifications (width, length, header style, fabric), add to cart, and check out. We'll send a confirmation email with your order details.

Contact us immediately at support@fossko.com. If your order hasn't entered production yet (within 24 hours), we may be able to modify it.

Please contact us at support@fossko.com and we'll assist you with checkout. Include details about the issue you're experiencing.