Frequently Asked Questions
Find answers to common questions about our custom curtains, ordering process, and policies.
Product
Where can I find blackout curtains?
Browse our Blackout Curtains collection, featuring options with 95%-100% light blocking. Most curtain styles (excluding sheers) can achieve complete blackout when paired with our blackout lining.
Why should I choose lined curtains?
Lined curtains provide better insulation, light control, privacy, and longevity. They hang more beautifully and protect your fabric from sun damage. We offer various lining options including blackout, thermal, and standard linings.
How do I care for my curtains?
Care instructions vary by fabric. Most of our curtains can be machine washed on gentle cycle with cold water or dry cleaned. Specific care instructions are included with your order and listed on each product page.
Can I order fabric samples?
Yes! We recommend ordering fabric samples to see the quality, color, and texture in person before committing to your custom order. Contact us at support@fossko.com to request samples.
Shipping & Delivery
How can I track my shipment?
Once your order ships, you'll receive a tracking number via email. Use this number to track your package through the carrier's website.
When will my order ship?
Custom curtains typically take 2-4 weeks to produce. Once completed, they ship within 1-2 business days. You'll receive a shipping notification with tracking information.
My package arrived damaged or never showed up - what do I do?
Contact us immediately at support@fossko.com with your order number and photos of any damage. We'll work with you to resolve the issue quickly, either through a replacement or refund.
What's the total delivery timeline?
Total timeline is typically 1-3 weeks from order placement: 2-4 weeks for production plus 3-7 business days for shipping. Rush production may be available - contact us for details.
What are your shipping costs?
Shipping costs vary based on order size and destination. You'll see the exact shipping cost at checkout before completing your purchase.
Order
How do I measure my windows for the perfect fit?
Start by deciding where your curtain rod will be mounted, then take measurements for both width and length, and finally choose your desired fullness level. For a complete step-by-step guide, visit our How to Measure Your Curtain page.
What's the process for placing an order?
Browse our collections, select your desired curtain style, choose your specifications (width, length, header style, fabric), add to cart, and complete checkout. We'll send you a confirmation email with your order details.
I ordered the wrong size or color - what now?
Contact us immediately at support@fossko.com. If your order hasn't entered production yet (within 24 hours), we may be able to modify it. After production begins, custom orders cannot be changed.
I'm having trouble completing my order or payment - help!
Please contact us at support@fossko.com and we'll assist you with the checkout process. Include details about the issue you're experiencing.
Product Questions
What if my curtains don't fit?
We create each curtain to your exact specifications. To ensure proper fit, please follow our measurement guide carefully. If there's an error on our part, we'll remake your curtains at no charge.
What header styles do you offer?
We offer multiple header styles including rod pocket, back tab, grommet, and pinch pleat. Each style creates a different look and hanging method. Details are available on each product page.
How do I care for my curtains?
Care instructions vary by fabric. Most of our curtains can be machine washed on gentle cycle or dry cleaned. Specific care instructions are included with your order and on product pages.
Do you offer installation services?
We provide detailed installation instructions with every order. For professional installation, we recommend contacting a local handyman or curtain installation service in your area.
Order Questions
How long does it take to receive my custom curtains?
Production typically takes 2-4 weeks depending on fabric availability and order complexity. Once completed, shipping takes 3-7 business days. You'll receive tracking information when your order ships.
Can I cancel or modify my order?
Orders can be canceled within 24 hours of purchase for a full refund. After that, orders enter production and cannot be canceled. For modifications, contact us within 24 hours at support@fossko.com.
Can I order fabric samples before purchasing?
Yes! We recommend ordering fabric samples to see the quality, color, and texture in person before committing to your custom order. Contact us at support@fossko.com to request samples.