Shipping & Returns

White-Glove Delivery

Every Fossko order is handled with the utmost care. Your custom window treatments will be carefully packaged and delivered to ensure they arrive in pristine condition.

At Fossko, quality and customer satisfaction are at the heart of everything we do. Each piece we create is carefully crafted with precision and care, designed to meet your exact specifications and exceed your expectations.

Should you have any questions or concerns about your order, we encourage you to contact our dedicated support team right away. We're here to help and will work with you to resolve any issues quickly and fairly—we always appreciate the opportunity to make things right before a dispute is initiated.

Since our products are tailored specifically to your measurements and preferences, we recommend taking time to review all product details, measurement instructions, and care guidelines before completing your purchase. This ensures you receive exactly what you're looking for.

Return Policy

If something's not right due to an error on our end whether it's the wrong size, off colors, or quality issues like fabric that frays after just a few washes let us know within 30 days of receiving your order. We'll make it right by offering you:

  • A brand new item made from scratch with top-quality materials
  • Modifications tailored to your needs
  • A different product of equal value

Not Loving Your Fabric Choice?

Changed your mind about the material? Reach out within 30 days and we'll help by sending:

  • Free fabric samples so you can feel the options
  • A remake in your preferred fabric
  • A production and shipping fee may apply to cover the new creation

Measurement Mix-Up on Your End?

Provided measurements that didn't quite work out? No worries - contact us within 30 days and our team will:

  • Review what went wrong with the fit
  • Work with you to find the right solution
  • Remake your item with corrected measurements at no extra charge

Damaged or Defective Items?

Received something damaged or defective? We've got you covered. Contact us within 30 days with photos, and we'll:

  • Send a replacement item immediately
  • Cover all shipping costs
  • Make sure you're completely satisfied

What About Returns?

Since each item is custom-made to order, we don't accept returns for change of mind. However, if there's a quality issue or error on our part, we'll always make it right. Our goal is your complete satisfaction.

How to Get Started

Contact our support team with details about your concern and photos if applicable. We'll review your case and get back to you within 2 business days with a solution.